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Name of author Rick Baker, P.Eng.

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Negative thinking cannot be band-aided into insignificance: it is a thick, multi-layered, multi-textured problem.

by Rick Baker
On May 28, 2017

The Thinking Behind The Tweet

When you witness negativity, what do you think?

  • Do you have the ability to understand the negative person's position/situation/perspective?

When you witness negativity, what do you do?

  • Do you deliver the help that is required, to the extent you have the ability to help?

What if that negativity you witness is your own?


"Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning." Einstein

by Rick Baker
On May 27, 2017

The Thinking Behind the Sales Tweet

Good Questions are a, perhaps even the, key to excellence.

Good Questions [to oneself] can maximize Self-knowledge.

Good Questions can lead to excellent communication…and life-long relationships.

Good Questions can lead to excellent Sales Performance.

A link to more thoughts about “Good Questions”.

Do you commit to being useful every day from here to eternity? Has making yourself useful become one of your good habits?

by Rick Baker
On May 21, 2017

The Thinking Behind The Tweet

We all have good days and bad days; our internal drive-energy ebbs and flows.

Regardless, we can commit to thinking and doing useful things...every day...for the rest of our lives.

[Why wouldn't we commit to thinking and doing useful things?]

[What reason could we possibly have for not committing to that?]

Choose your Reaction to Errors

by Rick Baker
On May 18, 2017

It is fascinating to watch how people respond to errors at work. Reaction to errors, their own errors and other people's errors, tells you a lot about people.

I tend to look at it this way...


...and as I observe you: 

I think about Attribution Bias.

I think about how other people react to and what people learn from your reactions.

I think about the culture you are generating.


Oblivious to errors - Does anyone possess that mindset? [reminds me of Mr. Magoo]

A Balanced approach to errors - If you think that is your approach to errors then what, exactly, do you mean by "balanced"? What does it mean for your errors? What does it mean for other people's errors?

Extreme Criticism - What, exactly, does that mean? How do you apply criticism to yourself? How do you apply criticism to other people? Are you consistent when you apply extreme criticism?


Does your reaction-to-errors choice take you closer to your long-term goals? farther from them? no idea?

Or, perhaps, you do not believe you have a choice?


I believe successful people have 3 main attributes: Intelligence, Willpower, & Drive.

Do you think successful people react to errors the same way you react to errors?

Do you think successful people plan their reaction to errors? 

Do you think successful people learn from observing reactions to errors?


Criticism, Adrenalin Spikes & Improving Relationships

by Rick Baker
On May 15, 2017

Some people naturally repulse criticism. These people may show outward signs of their repulsion. These people may not show outward signs, or their repulsion may hide so well it would take a professional observer to notice it. Regardless, internally, these people churn in reaction to criticism. For these people - even small, innocuous pieces of feedback can trigger intense internal reactions, floods of adrenalin – adrenalin spikes.

  1. Do you know people who show vehement reaction to tiny criticisms…people who have zero tolerance for incoming criticism?
  2. Do you know people who, at first, show no outward reaction to criticism then, later, strike excessive reactionary blows against the person who delivered the criticism?
  3. Do you know people who have the habit of claiming they are the victim of undue criticism?
  4. Do you know people who repulse criticism yet deliver it to others with gusto and righteousness?

These are four common reactions to criticism.

I have personally exhibited at least three of these four reactions to criticism…and, probably, many people would think I’m selling myself short by not admitting to all four.


Why would I have had such reactions to criticism?

Not having much knowledge of physiology or biology and only dabbling experience with psychology I answer that question this way:

  • When people criticized me, I experienced adrenalin spikes [or was that cortisol?]. I felt strong, churning, tightening sensations in the gut…quickly followed by combinations of anxiety and anger, often intense anger...then excessive negative thoughts and behaviour.
  • This reaction must have started when I was a very young child. I have no memory of reacting any other way to criticism [until the last decade, that is].
  • Perhaps, my criticism-repulsion was are due to genetics? Perhaps, my childhood environment? Perhaps, my early experiences with authority figures? I expect it was some combination of these things.

Here’s a curious thing. When you experience criticism-repulsion as a child you can be quite oblivious to other people. And, this can cause challenges…a large variety of interpersonal challenges. Left unattended, these interpersonal challenges can last a lifetime.

Here’s some good news. It is possible to gain self-understanding and create strategies to overcome the interpersonal challenges. The starting point, or at least one starting point, is recognition of the physiological changes that signal less-than-ideal reactions to criticism. People, perhaps most people, can alter their bad habits [including adrenalin spikes] if they choose to make the changes and do the work required.


PS: Perhaps, the people who experience the criticism-repulsion I have described are most capable of identifying it in other people? ... and helping others?  

The power behind our reactions is far too important to be left to chance.

by Rick Baker
On May 15, 2017

The Thinking Behind The Tweet

Knee-jerk reactions catch our attention and we hold them in disfavour. Yet – what are we doing to make sure they don’t happen?

What are you doing to anticipate situations/circumstances and pre-plan the release of the power of your reactions?

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