To lead, use light fingers at the controls. Heavy-finger governance and control just sends things off kilter.

The Thinking Behind The Tweet

From Wikipedia...

In 1868, James Clerk Maxwell wrote a famous paper "On governors” that is widely considered a classic in feedback control theory.

        

     An early governor                              James Clerk Maxwell

In the 19^th Century, Maxwell proved that tight governing of steam engine speed created bigger surprises than light governing.

We can apply this fact to 21^st Century business process.

In business we need guiding principles and Master Rules.