While listening to Stephen M.R. Covey’s CD-book ‘The Speed of Trust’, I was thinking – if we could build trust at our workplaces then that would help pave the path for more passion at our workplaces.
I have been keeping my eyes and ears open for ways to build passion at our workplaces ever since a friend asked me – “How would we do that?”.
How can we build trust at our workplace?
According to Stephen M.R. Covey:
- Trust impacts the ‘economics’ for your business. Trust is not just the warm and fuzzy right thing to do. A workplace with trust is much more efficient than one without trust. And, the economics of improved trust can be measured.
- Trust is the #1 responsibility of leadership.
- Trust can be learned.
There are 5 Waves of Trust:
- Self-trust (give them a leader)...credibility upon which to build trust
- Relationship Trust...behaviour
- Organizational trust...alignment trust
- Marketplace trust...your brand, your reputation trust
- Societal Trust...contribution trust
How to Build Trust at your workplace:
- Make trust an explicit goal…corporate and for employees
- Explain its value in economic terms
- Measure it
- Implement it: train and apply
For well over 10 years I have told folks 3 things are sacred to me in business. One of those 3 things was and is – Don’t Lie To Me. I have spent some time explaining exactly what I mean. From now on I will not have to do that. I will either simply use the word “Trust” or I will recommend reading/listening to ‘The Speed of Trust’.
PS: This Covey book strikes several other chords for me: the father-son ‘chat’ illustrates an example of family business at its best, the trust message encourages us to aim for a better business future, the statement ‘trust can be measured’ is compelling…and more.
Reader comments (7)
Comments from the original blog platform, 2008–2021.
Rick ·
"Trust people as if they were what they ought to be and you will help them become what they are capable of becoming." Johann Wolfgang Von Goethe
Rick Baker's Thoughts ·
Saying No to Passion in the Workplace Saying No to Passion in the Workplace
rick baker ·
A 10% increase in trust inside an organization has the same effect on employee satisfaction as a 36% increase in pay. John F. Helliwell Professor Emeritus of Economics, UBC (2008)
rick baker ·
“Collaboration is the master skill that enables corporations, communities, and even classrooms to function effectively. Collaboration is sustained when you create a climate of trust and facilitate effective long-term relationships among your constituents.” Kouzes & Posner 'The Leadership Challenge', (2012)
rick baker ·
From Wikipedia... "In a social context, trust has several connotations.[1] Definitions of trust[2][3] typically refer to a situation characterised by the following aspects: One party (trustor) is willing to rely on the actions of another party (trustee); the situation is directed to the future. In addition, the trustor (voluntarily or forcedly) abandons control over the actions performed by the trustee. As a consequence, the trustor is uncertain about the outcome of the other's actions; they can only develop and evaluate expectations. The uncertainty involves the risk of failure or harm to the trustor if the trustee will not behave as desired."
rick baker ·
"Do not trust all men, but trust men of worth; the former course is silly, the latter a mark of prudence." Democritus Greek philosopher, 460BC-370BC
rick baker ·
"Learning to trust is one of life's most difficult tasks." Isaac Watts