Geordie Raine serves as Montana Consulting Group's Director, Corporate Learning.
He traveled from Montreal to speak at CFFB's breakfast event on April 27th.
Geordie described his company's Turnaround Interview® process, that is, a process for helping employees correct inappropriate behaviour. His presentation was 'hands-on'; Geordie interacted with the audience with 'role playing' and he got into details.
Turnaround Interview® has underlying assumptions. When we want to correct employee behaviour:
- we need to talk about the little things [and catalogue precise and accurate details about what, where, how, who, etc]
- we have good people, however, they do things we do not want; good people change the deal on you
- we need to understand people are predictable [we should expect defensiveness, denial, trivializing, etc]
- we need to reserve discipline for when we really need it [ie, like Spirited Leader's Master Rules concept]
Our members received copies of the Quick Reference Guide to the Turnaround Interview® . [It is an excellent little book]
The Turnaround Interview® process has 5 Steps:
- Key Question: I think we agree that this has happened X times in Y weeks. Right?
- Key Question: Do you agree this shouldn't go on forever?
- Key Question: What could you do to eliminate/control this behavior?
- Key Question: What does it make sense to do now?
- Close: the employee makes a promise to change the behavior/habit
What a terrific example of the art of asking good questions.
Here's one of the many pieces of good of advice Geordie shared with us:
"In order for change to work it has got to come from within."
I have talked to a number of our members...every one of them felt Geordie's presentation was one of the most valuable presentations of the year.
Well done, Geordie!