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Name of author Rick Baker, P.Eng.

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Communication tip: The processes you use when you communicate influence people more than the logic you express.

by Rick Baker
On Sep 1, 2014

The Thinking Behind The Tweet

According to Chip Heath and Dan Heath ['Decisive', 2013] "When the researchers compared whether process or analysis was more important in producing good decisions - those that increased revenues, profits, and market share - they found that "process mattered more than analysis - by a factor of six.""

Good Decision Making relies on good decision-making processes.

Good Influencing relies on good influence-making processes.

And Business Contains Only 3 Things: People, Processes, & Situations

Tags:

Communication: Improving Communication | Influencing | Thought Tweets

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