by Rick Baker
On Apr 4, 2013
Thought Tweet #709 To lead, use light fingers at the controls. Heavy-finger governance and control just sends things off kilter.
The Thinking Behind The Tweet
From Wikipedia...
In 1868, James Clerk Maxwell wrote a famous paper "On governors” that is widely considered a classic in feedback control theory.
An early governor James Clerk Maxwell
In the 19th Century, Maxwell proved that tight governing of steam engine speed created bigger surprises than light governing.
We can apply this fact to 21st Century business process.
In business we need guiding principles and Master Rules.